1. Orders & Payment
What payment methods do you accept?
We accept Visa, Mastercard, and American Express. All payments are 100% secure thanks to SSL encryption.
Can I change or cancel my order?
You can modify or cancel your order within 2 hours of purchase. After this time, our team begins preparing it to ensure prompt delivery.
How to use a promo code?
Add your code to the “Discount Code” field at checkout. The discount will automatically be applied to the total amount.
Can I receive an invoice?
Yes. An invoice is automatically sent by email after your purchase. If necessary, contact us for any specific requests.
Is my payment information secure?
Absolutely. Your banking information is never stored on our servers. We only work with reliable payment partners.
2. Delivery & Deadlines
What are the delivery times?
We deliver within 3 to 7 business days within Europe. Delivery times may vary depending on the destination.
Do you ship internationally?
Yes, UNYX ships worldwide. Shipping costs automatically adjust based on your location.
How do I track my order?
As soon as your order is shipped, you will receive an email with a tracking number to follow each stage of delivery.
What should I do if my package is lost or damaged?
Contact our team as soon as possible. We'll investigate and find the best solution: replacement or refund.
Can I change my delivery address after purchase?
If your order hasn't been shipped yet, yes. Write to us quickly at the address provided in your confirmation email.
3. Returns & Exchanges
Can I return an item?
Yes, you have 14 days after receipt to return the item if it has not been worn or washed.
Are returns free?
Return costs are your responsibility unless we make an error (defective or incorrect item).
How long will it take to receive my refund?
Once your return is validated, the refund will be processed within 5 to 7 working days.
Can I exchange an item for a different size?
Yes, subject to availability. Contact our support to arrange the exchange.
What if I received the wrong item?
We cover all costs and reship the correct item as soon as possible.
4. Products & Quality
Where are UNYX parts made?
Each piece is designed in Europe, in workshops selected for their expertise and respect for working conditions.
What materials do you use?
We favor sustainable, high-quality materials: premium cotton, technical or recycled fabrics, depending on the collection.
How do I care for my UNYX clothing?
Each piece comes with care instructions to preserve its fit and durability for as long as possible.
Are your sizes true to size?
Our cuts are fitted yet comfortable. Refer to our size guide and contact us for advice.
Do you offer limited editions?
Yes, some UNYX collections are produced in limited quantities to ensure exclusivity and quality.
5. Customer Service & Community
How to contact you?
Via our contact form on the website or directly by email: unyx.myshop@gmail.com. We respond within 48 business hours.
Do you have a loyalty program?
Not yet, but we're working on exclusive perks for our most engaged community.
Can I follow UNYX news?
Yes, subscribe to our newsletter, follow us on Instagram and YouTube to discover our behind-the-scenes features, lookbooks, and special offers.
How to become a UNYX Ambassador?
We love collaborating with people who align with our values. Contact us to learn more about the terms and conditions.
Do you offer gift cards?
Yes, a digital gift card is available to offer the UNYX universe to those who build their legend.